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18 Mar 2017

Full-Time Area Manager – Matebeleland

Our established client in the banking sector invites suitably qualified and experienced professionals to apply for the position of Area Manager- Matebeleland region. – Posted by BankProfile Harare, Harare Province, Zimbabwe

Job Description

Our established client in the banking sector invites suitably qualified and experienced professionals to apply for the position of Area Manager- Matebeleland region.

 

Ideal incumbent should possess the following pre-requisites:

 

  • A first degree in banking and finance or equivalent with. A post-graduate qualification such as MBA/L or MSc. in Strategic Management is advantageous.
  • At least 5-7 years experience in banking operations is essential.
  • A good role model is required to ensure banking systems are in place for greater efficiency and ultimately creating an environment for driving profitability.

 

Key Result Areas are outlined below:

  • Branch Profitability Management
  • Formulation and execution of sales and marketing strategies.
  • Measurement and monitoring of all revenue streams.
  • Optimal branch expense management.
  • Monitoring of branch productivity month on month to improve on efficiency.
  • Monitoring of the sales dashboard components daily.
  • Timely response to operating environment changes.
  • Client Servicing
  • Branch capacity and resource needs identification.
  • Creating a customer feedback collection culture.
  • Following up on customer feedback through the Customer Complaints Tracker (CCT)
  • Supervise, coach, and develop staff regarding service expectations
  • Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.

 Risk and Controls Management

  • Branch risk observation, tracking and analysis.
  • Business continuity through managing the Living disaster recovery planning system.
  • Engaging partners in compliance, audit and risk departments to ensure all levels of risk work for a healthy control environment
  • Monitoring of compliance by branch staff to all set internal processes.

 

 Operations Management

  • Manages and delivers on operational services against agreed service quality standards, budgeted costs and controls;
  • Manages operational risk within the Group’s risk parameters.
  • Manages and implements the Money Laundering Prevention (MLP) standards and embeds enhanced KYC culture and revised procedures in the country.
  • Manages process re-engineering.
  • Manages the Business Continuity Plan (BCP) Master Plan and defines actions to be taken to support critical business functions inclusive of Disaster Recovery Plans (DRP).
  • Manages technology service by ensuring that adequate capacity planning is undertaken to provide maximum system availability and technology risk for relevant systems is well managed.

 

People Management and Development

  • Collaborate in the attraction, hiring, training and retention of staff.
  • Performance management
  • Recognize and reward good performance and behavior, and taking corrective action where there is need.
  • Motivation, training, coaching, mentoring and development of staff to close skills gaps.
  • Effective team building

 

Change Management Initiatives

  • Act as the change agent by leading, participating and championing implementation of change initiatives.
  • Encourage self and staff to generate and communicate ideas to improve and enhance internal processes.
  • Corporate responsibility support

 

Seasoned bankers are encouraged to apply for a wholesome career opportunity.

Job Categories: Banking and Management. Job Types: Full-Time. Job Tags: Area Manager.

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